Frequently Asked Questions
What does it mean for a bag to be "preloved"? +
Preloved means the piece had a previous owner but is still in excellent condition to continue being loved. Every piece tells a story, and we love giving it a new life with someone who will value it as much as the first time.
How do you verify the authenticity of the pieces? +
Each piece goes through a thorough authentication process performed by experts. We check materials, hardware, stitching, serial numbers, and other details characteristic of each brand. We only list 100% authentic pieces.
What condition are the bags in? +
All pieces are carefully graded by condition: like new, excellent, very good, or good. In each listing we detail its actual condition and show unfiltered photos so you can see exactly what you will receive.
Can I see real photos of the product before buying? +
Yes. All the photos you see are of the actual product you will receive. We do not use catalog images.
Do the bags come with their original box, dust bag, or certificate? +
We specify in each listing exactly what accessories are included. Some pieces come complete with box, dust bag, and authenticity card. Others come only with the bag. We are always transparent about what is included.
What payment methods do you accept? +
We accept all major credit cards, PayPal, Apple Pay, and bank transfers. For high-value pieces we also offer wire transfer. Contact us via WhatsApp for details.
Do you offer payment plans or financing? +
Yes, for select pieces we offer flexible payment plans. Contact us via WhatsApp at +1 (786) 930-7743 to discuss options.
Do you ship nationally and internationally? +
Yes. We ship to the United States, Latin America, Europe, and beyond. All shipments are insured and fully tracked.
How long does shipping take? +
Domestic US orders typically arrive in 2-4 business days. International orders take 5-10 business days depending on destination.
How can I track my order? +
Once your order ships you will receive an email with a tracking number. You can also contact us via WhatsApp at any time for a status update.
Do you accept returns? +
We accept returns within 7 days of receipt if the piece does not match its described condition. Authenticity is always guaranteed or your money back.
Do you offer an authenticity guarantee with a refund? +
Absolutely. Every piece is authenticated before listing. If you ever doubt the authenticity of your purchase, we will refund you in full. No questions asked.
Can I sell you my handbag? +
Yes, we buy and consign preloved luxury pieces. Contact us via WhatsApp with photos and we will evaluate your piece within 24 hours.
How does the process work for selling my handbag? +
Send us photos via WhatsApp. We evaluate the piece and make you an offer within 24 hours. If you accept, we handle authentication, photography, and listing. Simple and transparent.
What brands do you accept? +
We specialize in Hermes, Chanel, Louis Vuitton, Dior, Bottega Veneta, Goyard, Celine, and other top luxury houses. Contact us if you are unsure about your piece.
How long does it take to evaluate a handbag for resale? +
We evaluate pieces within 24-48 hours of receiving photos. For in-person evaluations in Miami, contact us to schedule an appointment.
Where is Revival by Tana based? +
Revival by Tana is based in Miami, Florida. We source pieces globally from Tokyo, Paris, London, and beyond — and ship worldwide.